We’ve made it easy for you to manage your subscription, view invoices, and understand how cancellations work.
How to Cancel Your Subscription
Canceling your subscription and stopping future charges is a straightforward process. You can cancel your subscription at any time by following these steps:
Go to My Account
Click Manage Subscription
Turn off Auto-Renew
What Happens When You Turn Off Auto-Renewal
⚠️ Important: Make sure to cancel before your renewal date to avoid being charged for the next billing cycle. By turning off auto-renewal, you gain control of future charges while ensuring uninterrupted service for the remainder of your current plan term. Once auto-renewal is disabled, no further charges will be made to your account.
When you turn off auto-renewal, you will receive a confirmation email verifying that the auto-renewal feature has been successfully disabled. This email serves as a record of your action and ensures that the change has been processed.
Even after turning off auto-renewal, your subscription will remain active until the end of the current billing period. For example, if you have an annual plan, you will retain access until the current annual period ends. However, we do not issue refunds for any unused time. It's recommended to review the terms of your subscription before initiating cancellation, as changes to policies may be announced via email or website notifications. Additionally, turning off auto-renewal does not affect your saved information during the active subscription period. If you choose to resubscribe in the future, your data will remain intact and accessible upon reactivation.
Frequently Asked Questions (FAQs)
Will I receive a refund if I turn off auto-renewal? No, turning off auto-renewal does not trigger a refund. You will continue to have access to your subscription until the end of the current billing cycle. Can I turn auto-renewal back on? Yes, you can re-enable auto-renewal at any time before your subscription lapses to ensure uninterrupted access. What happens if I want to resubscribe after my subscription lapses? If your subscription lapses, you can resubscribe at any time. Your saved information will still be available when you log back into your account.
Viewing Invoices
To access your billing history and download invoices:
Go to My Account
Click Billing
You’ll see all your past and current subscriptions and invoices
Refunds & Fee Policy
All fees are non-refundable.
We do not offer refunds or credits for unused time, partial use, or if you cancel during an ongoing billing period.
This also applies if your account is suspended or terminated due to a violation of our Terms of Use.
Pro-rated refunds for partial usage of subscriptions are not available.
Non-refund policies apply universally across plans, including yearly subscriptions paid monthly or in advance.
What Happens to My Data After Cancellation?
If you cancel your subscription with Food Label Maker, the following policies apply to your data:
Data Retention Period
Your account data is retained for 30 days after cancellation. This means you can reactivate your account within this period without losing any content.
Reactivation Guidelines
Should you decide to resume your subscription within the 30-day retention period, all your account data and content will be restored, allowing you to seamlessly continue using the platform.
Post-Retention Period
If the 30-day window has passed and your subscription has not been reactivated, your account data will be permanently deleted in accordance with our data retention policy.
Key Notes
Ensure that any data or projects stored on the platform are backed up or exported if you do not plan to reactivate your subscription.
While your subscription is active, you retain continued access to all your data and features.
Reactivating Your Subscription
If you decide to resume your subscription in the future, you can easily reactivate it by following the same steps and turning auto-renewal back on. This flexibility allows you to manage your subscription according to your needs.
Clients may cancel their Plan anytime as outlined above; however, they must do so prior to the Renewal Date to avoid billing for the next Plan Term’s Fees. If a Client chooses to cancel their Plan during the current Plan Term, they may continue to use the Service until the end of that term, but no refunds will be issued for any Fees already charged.For further assistance or to address specific concerns during the subscription management process, live chat support is available.
Subscription policies may be updated periodically. Users will be notified of any changes through email or website announcements, ensuring they remain informed about updates that may affect their subscriptions.